Reference

Terms and Conditions That Govern Your Account

Every account opened on a640c7a9 is subject to these terms — they set out what you can do, what we commit to, and how disputes are handled.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal verification processAccount suspension conditionsJurisdiction-dependent access
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a640c7a9 Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If a clause is unclear, if you believe your account was actioned in error, or if you need a plain-language explanation of any part of these terms, our support team is the right starting point. We handle terms-related queries through live chat, email, and an in-account message thread so there is a written record of your enquiry and our response.

Live Chat Start a live chat session directly from your account dashboard for real-time clarification on any clause that affects your GCash, Maya, or InstaPay transactions.
Email Support Send a written query to our support address for complex terms questions — useful when you need a documented response about account status or withdrawal holds.
In-Account Messages Use the message thread inside your account to flag a terms concern; replies appear there and stay on record so you can reference them during any follow-up.
HOW WE HANDLE THIS

Our Approach to Account Security and Policy

The commitments below are not marketing language — they are the actual practices we apply to every account on a640c7a9. Account security, data retention, and your right to request changes are built into how we operate, not added on.

Data Handling

We collect only the information needed to verify your identity and process payments. GCash and Maya account details are used solely to route your transactions and are not shared with third parties outside our payment processors.

Cookie Use

Cookies keep your session active and remember your preferred payment method — GCash, Maya, or InstaPay — at the cashier. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your withdrawal wallet — whether GCash, Maya, or InstaPay — triggers a re-verification step before the change is saved.

Retention and Requests

We keep transaction records for the period required under applicable rules. You may request a copy of your account data or ask us to close your account by contacting support — we process these requests through our in-account message channel.

Common Questions About These Terms

These are the questions we actually receive about account terms, payment rules, and eligibility. Each answer reflects how the policy works in practice — not a restated version of the clause.

The core account terms are the same regardless of which payment method you use. Each e-wallet or bank rail also carries its own processing rules, which sit alongside ours and do not override them.

The updated version is posted here and takes effect immediately. If you continue using your account after the update date, that counts as acceptance. We aim to notify you via your registered mobile number for material changes.

Yes. Contact support through the in-account message thread and specify what data you need. We will process the request in line with the retention period that applies to your account jurisdiction.

Eligibility depends on the laws of the jurisdiction where you access the platform. Access is available only where local law permits. We do not make a legal determination on your behalf — that responsibility rests with you.

A linked GCash wallet is not the same as a verified account. Withdrawals require identity verification to be completed first. Once your documents are confirmed, funds are released to your linked GCash, Maya, or InstaPay account.

Start with a live chat session so the issue is logged in real time. If the matter is not resolved there, follow up via email with your account reference number and a description of the action you are disputing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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